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FAQ
  • What age do you have to be to register to be a washer?

    Persons aged 15 years or older can register direct as washer on the kneetly platform. Young persons aged 13 or 14 years old must register via a parent or guardian and be supervised by an adult at all times when washing.

  • What is the youngest age a washer can be?

    13 years of age, however young persons aged 13 or 14 years old must register via a parent or guardian and be supervised by an adult at all times when washing.

  • How does kneetly guarantee a quality wash?

    During the process of registering our washers are provided with training to teach them how to provide a high quality wash, which is a fundamental requirement of kneetly. Washers are then rated after every wash to promote a quality finish. Washers who have a rating less than 4 out of 5 are investigated and may be at risk of losing their registration with kneetly.

  • How does kneetly care for the environment?

    Kneetly is dedicated to minimizing harm to the environment. For example, we promote low water usage wash techniques and recommend the use of environmentally friendly cleaning products.

  • Is using kneetly safe?

    Kneetly is dedicated to keeping people safe. All user of our App have to accurately identify themselves and be qualified. GPS data is logged with start and completion of washes recorded as a safety feature, as is the cashless transaction process. To learn more visit our page on Wash Safety.

  • What insurance cover does kneetly have?

    Kneetly holds $20M public liability insurance.

  • What happens if my car is damaged?

    Simply lodge a claim with us for prompt review. We have relevant processes and insurances in place to ensure validated claims are quickly and favorably resolved.

  • What happens if it is raining on the day I booked my wash?

    In summary the wash can be rescheduled. If cancelled fees may be incurred. Refer to our terms and conditions for inclement weather for full details.

  • Can I pay the washer a tip?

    Yes. If you feel the washer has done such a good job that you want to provide him/her with a monetary tip you are welcome to do so. Washers must not ask for a tip. If your washer asks for a tip please report this to us.

  • Can the washer ask for a tip?

    No. Please report if your washer asks for a tip.

  • Can I favorite a washer?

    Yes. There is a function at the completion of the wash process for you to add a washer to your favorites so that the washer may be used to wash your vehicle again in the future.

  • Can a washer asked to be favorited?

    No. Please report if your washer asks to be added as a favorite.

  • Why does kneetly charge a booking fee?

    Given we keep our actual wash fees as low as possible a separate booking fee is charged to cover financial institution processing fees, such as credit card surcharges.

  • Do I have to rate my washer?

    Yes. Kneetly aspires to provide you with a high quality service and the personal rating of every washer is an important part of achieving this goal.

  • Why does the washer rate me?

    Rating both you and the washer provides all of our users with a friendly, fun and satisfying experience when using the kneetly App.

  • Can I cancel a wash after making a booking?

    Yes, provided the cancellation is made at least 24 hours prior to the original time it was booked. A cancellation made within 24 hours of the original booking will result in the fee being forfeited to kneetly. A wash can be rescheduled without loss where it is rescheduled at least 4 hours prior to the original booking.

  • What happens if the washer cancels my wash booking?

    Occasionally a washer may have to cancel the wash due to illness and like circumstances. If this occurs a full refund will be issued if an alternate washer cannot be found to complete the wash in accordance with your original booking. Alternatively, the wash can simply be rescheduled with no additional fees incurred.

  • How does kneetly use my personal information?

    At kneetly, we respect the privacy of your personal information in our care. This commitment is set out in our Privacy Policy which describes how we deal with personal information.

  • How does kneetly protect my personal profile details? 

    Kneetly has a range of robust and proven security features built into the App architecture which is designed to prevent the theft or loss of our user’s personal information. To enhance our security, we work with globally recognized providers, such as Amazon Web Services (AWS) for hosting services, who have a large suite of security features built into their systems

  • Why do I need to give my permission to store my location?

    Apps cannot use or transmit someone’s personal data without first obtaining their permission and providing access to information about how and where the data will be used.
    Data collected from apps may not be used or shared with third parties for purposes unrelated to improving the user experience or software/hardware performance connected to the app’s functionality.

WASHER FAQ
  • Can I cancel my registration as a washer?

    Yes. Do so via the delete function in profile settings. If you simply want to take a break, just switch off notifications and log off. We’d love to have you back when you have time.

  • How often do I need to wash a car if I am a registered washer?

    You can wash cars as little or often as you like. The more cars you wash the more you earn and the greater your rating becomes.

  • Will there be any training or refresher training requirements as a washer?

    Yes, there is training. We have made training for the kneetly way to wash a vehicle very simple and easy through a series of short instructional videos. All you have to do is watch the videos at your own pace prior to washing your first vehicle and you are right to go, easy!

  • Can an organization register as a washer, or only individuals?

    Currently the kneetly App is for individuals, however we see the introduction of company's occurring during a later development stage. If you are interested in registering as a company, please email us.

  • Can I use a public place to wash a car?

    Provided it is safe to do so and no laws are being breached. Typically, we wouldn’t recommend it given access to power and water may not be readily available.
    However, waterless car washing for an Express Wash can easily be provided at any location if it is safe to undertake car washing activities.

  • Why do I need to give my permission to store my location?

    Apps cannot use or transmit someone’s personal data without first obtaining their permission and providing access to information about how and where the data will be used.
    Data collected from apps may not be used or shared with third parties for purposes unrelated to improving the user experience or software/hardware performance connected to the app’s functionality.

 USER FAQ 
  • Can companies use washers or only individuals?

    Yes, kneetly’s talented washers can be used by companies. Kneetly is an ideal solution to having your fleet washed

  • Does kneetly offer waterless car washing?

    Yes

  • Can I get my car washed in an area where water restrictions exist?

    Yes, however if the severity of the restrictions prevent the use of water for car washing, then a waterless wash system will be used.

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