Kneetly Pty Ltd A.C.N. 612 936 197 (we, our or Kneetly) recognises and values the protection of your personal information.
This policy applies only to information that Kneetly collects via our Website and/or App.
documents, which are displayed at the footer of each page of our Website.
Information we collect and hold
Wherever possible, you can elect to remain anonymous or use a pseudonym in
interacting with us. For example, when making an enquiry with us.
From time to time, we may ask you to supply personal information such as your
name, address, date of birth, gender, telephone number or e-mail address. However, under no circumstances
will we request any information from you that may disclose your:
• political, religious or philosophical opinions, beliefs, associations or
• racial or ethnic origin;
• membership of a trade union, or a professional or trade association; or
• criminal records.
Personal information via the Website
Most commercial websites use ‘cookies’, which are pieces of information that
websites send to the browser and are stored in the computer hard-drive. Cookies make using
the Website easier by storing information about your preferences on the Website. This allows
our Website and/or App to be tailored to you for any of your return visits. Cookies will not
identify you personally.
If you would prefer not to receive cookies, you can alter your security settings
on your web browser to disable cookies or to warn you when cookies are being used. However, by
disabling the cookie function in your web browser you may impede your ability to use parts
of our Website and/or App.
Your option not to provide your personal information
Providing us with your personal information is absolutely optional, but may be
necessary for us to provide you with our services. Whenever it is optional for you to provide
us with non-essential personal information, we will make this clear to you. When you provide
us with your personal information, you are consenting to our storage, use and disclosure of
We may from time to time run competitions or offer additional benefits to you
and we may ask you to provide us with your personal details for these purposes. Providing us
with this information is absolutely optional to you. However, if you do not provide your
personal information to us we may not be able to contact you or give you access to the additional
Use and disclosure of your personal information
When we hold your personal information it will be used for the following
1. to ensure the proper functioning of our Website and/or App;
2. to ensure the proper functioning of the Kneetly business and operations; and
3. to assist Kneetly with our auditing, marketing, planning, billing, product development and research requirements.
We will not use or disclose (or permit the use or disclosure of) information that
could be used to identify you in any circumstances except:
• to ensure the proper functioning of our organisation and our Website and/or
• to communicate promotional offers and special events to you;
• where the law requires us, or authorises us, or a company holding data on our behalf, to do so; or
• where you have given express consent to us for a prescribed purpose.
We will not sell, distribute, rent, licence, disclose, share or pass your
personal information onto any third parties, other than those who are contracted to us to
keep the information confidential whether subject to a statute or a scheme which imposes
similar restrictions to the Australian Privacy Principles contained in the Privacy Act 1988
(Cth), as amended, regarding the handling of personal information.
Should a third party approach us with a demand to access your personal information,
we will take reasonable steps to redirect the third party to request the information directly
from you, wherever it is lawful and reasonable for us to do so.
If we are compelled to disclose your personal information, to a third party we
will take reasonable steps to notify you of this in advance, wherever it is lawful and reasonable
for us to do so.
Security of personal information
In our organisation, personal information may be stored both electronically and
in hard-copy form. We are committed to keeping your personal information secure regardless
of the format in which we hold it and we take all reasonable steps to protect your information
from misuse, interference, loss, and unauthorised access, modification or disclosure.
However, you use the Website at your own risk and we accept no responsibility, whether we are
deemed to have been negligent or not, in the event of a security that affects your privacy.
Note that no information transmitted over the Internet can be guaranteed to be
completely secure. However, we will endeavour to protect your personal information as best as
possible but we cannot guarantee the security of any information that you transmit to us, or
receive from us. The transmission and exchange of information is carried out at your own risk.
Accuracy and quality of personal information
We will take all such steps as are reasonable in the circumstances to ensure that:
• all information collected from you is kept accurate, up to date and complete;
• the personal information that we use or disclose is, having regard to the purpose of the use or disclosure, accurate, up-to-date, complete and relevant.
Access to your personal information
In most cases, you have the right to access the personal information that we
hold about you. If you wish to access your personal information, please contact our Privacy
Officer at firstname.lastname@example.org or PO Box 1502,
Mermaid Beach, Queensland 4218 or telephone 0419 974 571.
We will deal with all requests for access to personal information as quickly as
possible. Requests for a large amount of information, or information which is not currently
in use, may require further time before a response can be given.
We may charge you a reasonable fee for access if a cost is incurred by us in
order to retrieve your information, but in no case will we charge you a fee for your application
Whenever a fee will be applied, you will be notified of how that fee will be
calculated, or where possible, the total amount that will be charged. You will then have the
option to decide whether to proceed with your access request.
In some cases, we will refuse to give you access to personal information we hold
about you. This includes, but is not limited to, circumstances where denying access is required
or authorised by or under an Australian law or a court/tribunal order or where giving you
access would: be unlawful; have an unreasonable impact on other people's privacy; prejudice
an investigation of unlawful activity; reveal our intentions in relation to negotiations with
you so as to prejudice those negotiations; prejudice enforcement related activities conducted
by, or on behalf of, an enforcement body; reveal evaluative information generated within the
Kneetly organisation in connection with a commercially sensitive decision-making process.
We will also refuse access where the personal information relates to existing or
anticipated legal proceedings, and the information would not be accessible by the process of
discovery in those proceedings. Further, we will refuse access where your request is frivolous
or vexatious, and where we reasonably believe that: giving access would pose a serious threat
to the life, health or safety of any individual, or to public health or public safety; unlawful
activity, or misconduct of a serious nature, is being or may be engaged in against Kneetly and
giving access would be likely to prejudice the taking of appropriate action in relation to that
If we refuse to give you access we will provide you with reasons for our refusal,
unless doing so would be unreasonable in the circumstances. We will also take reasonable steps
to give you access in a way that meets your needs without giving rise to the reasons of our
refusal. Further, we will provide details of how you may make a complaint about our decision.
These mechanisms for accessing your personal information operate alongside, and
do not replace, other informal or legal procedures by which you may be provided with access
to your personal information.
Correction of your personal information
The accuracy of the personal information we have requested from you is important
to us. Should you suspect, or become aware of, that your personal information we hold is
inaccurate, out of date, incomplete or misleading, please contact our Privacy Officer at
email@example.com or PO Box 1502, Mermaid Beach,
Queensland 4218 or telephone 0419 974 571.
We will deal with all requests for correction of personal information as quickly
as possible. Requests relating to a large amount of information, or information which is not
currently in use, may require further time before a response can be given.
If we refuse to change the personal information as you request, we will provide
you with reasons for our refusal, unless doing to would be unreasonable in the circumstances.
We will also provide details of how you may make a complaint about our decision. Further, in
case of our refusal, you may request that we take reasonable steps to associate, with the relevant
information, a statement that you view it as inaccurate, out of date, incomplete or misleading.
In the case we have corrected personal information about you, you may request that
we take reasonable steps to give notice of the correction to any third party to which we have
disclosed the inaccurate, out of date, incomplete or misleading personal information.
These mechanisms for correcting your personal information operate alongside, and
do not replace, other informal or legal procedures by which you may be provided correction of
your personal information.
Overseas transfer of personal information
We may transfer your personal information to overseas recipients. However, we
will seek your consent prior to disclosing your information if the overseas recipient is not
regulated in a way that equally reflects the Australian Privacy Principles. We will take reasonable
steps to ensure an overseas recipient does not breach the requirements of the Privacy Act 1988 (Cth).
Concerns and complaints about breaches
If you have concerns about how we handle your personal information, it is important
that you notify us as soon as possible, so that we can address your concerns appropriately
as the circumstances require. Any concern or complaint should be made in writing. Please send
it to our Privacy Officer at firstname.lastname@example.org or PO Box 1502, Mermaid Beach, Queensland
4218 or telephone 0419 974 571 and we will respond as soon as reasonably possible.
Alternatively you may contact the Office of the Australian Information Commissioner with your
concern. Information about lodging a complaint is available on the Office of the Australian
Information Commissioner’s website (see in particular:
Disposal of personal information not required
If we hold personal information about you, and we do not need that information
for any purpose for which the information may be used or disclosed, we will take reasonable
steps to destroy or de-identify that information unless we are prevented from doing so by law.
Unsubscribing from our e-mail database
To unsubscribe from our e-mail database, please use the unsubscribe option,
which is located on our Home page and within your login account or send us an e-mail to
email@example.com with “UNSUBSCRIBE” typed into the subject line of the e-mail.
If you have any questions, concerns or ideas about how we could improve our
firstname.lastname@example.org. Where you provide
suggestions, materials or feedback it is considered non-confidential and we may, at our
complete discretion, use it to improve our Website, our App and/or how we handle personal
information without any obligation to compensate you regardless of how we use, implement,
copy, modify, display, distribute and/or otherwise benefit from your suggestions, materials
We are obligated to regularly review and update this policy. We therefore
occur, notification will be provided by publication on our Website 14 days prior to the
changes being implemented (the Notice Period) unless the circumstances of the amendments
makes it unreasonable to provide such a Notice Period. Your continued use after the Notice
For further information about privacy in general, please refer to the Office of
the Australian Information Commissioner’s website located at
Alternatively, please contact our Privacy Officer at
email@example.com or PO Box 1502, Mermaid Beach,
Queensland 4218 or telephone 0419 974 571
and we will gladly send you a copy free of charge.